Shipping and returns information

At SlabVault UK, we are dedicated to providing a seamless experience from browsing to delivery. Our shipping and returns policies are designed to give you peace of mind, ensuring your valuable graded Pokémon cards arrive safely and meet your expectations. We prioritise secure packaging, timely dispatch, and clear communication throughout the entire process.

Frequently asked questions about shipping and returns

We believe in full transparency and want to answer any questions you might have about how we handle your orders and what to do if you encounter an issue. Below are some of the most common inquiries regarding shipping, delivery, and our return policy.

How quickly do you usually get orders out for delivery after someone buys a card?
At SlabVault UK, we understand that collectors want their new additions as quickly as possible. We aim to dispatch all orders within 24 to 48 hours of purchase. Every card is packed with extreme care using professional-grade materials to ensure it arrives in the exact condition promised. We primarily use tracked and insured shipping methods, providing you with a tracking number the moment your order is on its way, so you can follow your investment from our vault to your door.

If a customer is not happy with their card or it arrives damaged, what should they do?
Customer satisfaction is our top priority. If a card arrives damaged or you are not completely happy with your purchase, please contact us within 48 hours of delivery. In the rare event of transit damage, we ask that you provide photos of the packaging and the slab so we can resolve the issue immediately through our shipping insurance. For other concerns, we offer a straightforward return process as long as the security seal on the slab remains untampered. Simply reach out to our support team, and we will work quickly to provide a replacement, a repair, or a full refund.

Are there any situations where a customer cannot return a card or get their money back?
To ensure the highest standards of quality and transparency, we perform a rigorous inspection and take high-resolution photographs of every slab immediately before it is dispatched. Because of this, we cannot accept returns if a slab has been cracked, scratched, or tampered with after delivery. Furthermore, returns are not accepted for 'market fluctuations' or buyer's remorse once the item has been shipped. We are always happy to send these pre-dispatch photos to the customer upon request so they can verify the exact condition of their specific card before it leaves our vault. This process ensures that both SlabVault UK and our collectors are fully protected.

Can I track my order once it has been dispatched?
Yes, absolutely. Once your order has been dispatched, we will send you a tracking number via email. This allows you to monitor the progress of your shipment from our vault directly to your specified delivery address. All our shipments are tracked and insured for your peace of mind.

Shop with confidence

At SlabVault UK, your satisfaction is our priority. We are committed to providing genuine, high-quality graded Pokémon cards with reliable shipping and a transparent return process. Invest in your collection knowing you are fully supported every step of the way.